RETURN & REFUND

Standard Return Policy:

The Hyperblade™ Team wants you to be excited about our Myofascial Physiotherapy Massagers.
However, if you need to return an Hyperblade™ device, our Team is here to help. Reach us at sales@thehyperblade.com with your Hyperblade™ order details, and we shall revert back to you at the earliest with the details of return shipping process.
Below are a few noteworthy points to keep in mind when returning a product you purchased from www.theHyperblade.com .

• The products should be purchased only from www.hyperblade.store and not from any other retailer be it online or offline.
• Return request should be raised within 15 calendardays from the date of delivery. We will not be able to offer a refund or exchange for any Hyperblade™ orders that exceed the 15 calendar days refund period.
• Please ensure that the Hyperblade™ device you're returning is repackaged with all the cords, accessories and documentation that were included when you received it.
• If your unit has been used or opened, a restocking fee of 5% will apply.

• Product should reach us in sellable condition.

Refunds Policy

Once our Hyperblade™ Team receives and inspects your returned Hyperblade™ device, if approved as an eligible return, we will initiate the refund for your transaction.
In case of exchange we will update your details and ship you a new Hyperblade™ device. In either scenario your return or exchange issue will be closed within 1 week of our receiving of the return package from you. 

You will be responsible for paying for your own shipping costs for returning your Hyperblade™ device.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• If you have paid using a credit card, refund will be credited to your credit card account, within 3 to 5 business days.
• If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 business days.
• However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
• The amount will be refunded in the Bank account through Electronic Funds Transfer.
• Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.

We usually initiate eligible refunds within 7 business days from receipt of the Hyperblade™ device at our warehouse. You will also be informed via email on the refund status.